Where Many business owners miss the focus point is they don’t work to develop the employees and they then are losing out.

Not long ago, I was reviewing the outcomes of one more customer service training course, and it hit me: we’re addressing the wrong question

I’ve been in this industry for decades to appreciate that really remarkable customer service has minimal to do with what people learn in seminars

Not long ago I studied the performance measurements from dozens of customer service courses conducted across multiple local sectors. What I uncovered was deeply concerning

Despite millions of dollars invested in comprehensive training courses, client loyalty ratings showed negligible long term improvement. Frequently, results actually declined within the following year of course conclusion. Great benefit on expenditure, right?

Service quality numbers? Rock bottom

I really think workplaces could focus on working on the staff results. As they ultimately will improve customer support as well. Most business leaders say happy employees create satisfied customers. It is true that if there is a motivated team then your workplace thrives. I know that Customers can get and idea on these vibes. I know that prospects can pick up on these vibes

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